Support

Backup & restore

How do I back up my travel map?

Sign in with Google from the Profile screen. Your countries, cities, places and stamps are copied to the cloud and restored automatically when you sign in on another device.

I reinstalled the app and my data is gone

Data saved without signing in lives only on that device and is removed with the app. If you were signed in, sign in with the same Google account and your map will restore. If it doesn't, email us before adding new data — that keeps the backup recoverable.

How do I move to a new phone?

Sign in on the old phone first so the backup runs, then sign in with the same account on the new one.

Subscriptions

How do I manage or cancel a subscription?

Subscriptions are billed by Google Play. Open Google Play → Subscriptions to change or cancel. Cancelling keeps your supporter features until the end of the paid period.

I paid but ads are still showing

Open the app, go to Profile and pull to refresh so it re-checks your purchase with Google Play. If ads persist after a restart, send us the order ID from your Google Play receipt.

Privacy & data

How do I change my advertising consent?

Profile → Privacy settings. The consent form can be reopened there at any time.

How do I delete my account and data?

Profile → Delete account removes your cloud data permanently. You can also email sandamapapp@gmail.com from the address linked to your account and we will delete it within 30 days. Full detail is in the Privacy Policy.

Map & places

The map does not show my location

Check that location permission is granted in Android Settings → Apps → SandaMap → Permissions, and that location services are on. SandaMap only requests location while the app is open.

A city or country is missing or spelled wrong

Tell us the name and the country. Place data comes from external datasets and we update it periodically.

Reporting a bug

Send an email describing what you did, what you expected and what happened instead. If the app crashed, tell us roughly when — crash reports are collected automatically and the timestamp helps us find yours.

See also: Privacy Policy · Terms of Use